diamond geezer

 Sunday, April 03, 2016

Today is a hugely important day in the life of the London Underground, not that anyone's been especially keen to highlight this in advance. Way back in 2013 TfL announced that they were closing all their ticket offices and redeploying staff at stations as a result. More technology would be brought in, several jobs would be lost, and existing staff would find themselves in different roles potentially at a completely different station. It was called the Fit For The Future programme, and it's been working through behind the scenes ever since, with the closure of ticket offices merely the tip of the operational iceberg.

And today is the day that the final model rolls out. A handful of guinea pig stations were selected to trial the new systems - specifically King's Cross St Pancras and the eastern end of the Central line - and they've been in live operation since 7th February. All the remaining stations switch over today, Sunday 3rd April, meaning the new station operating model is now in place across the entire Underground network.

The largest changes are to station-by-station allocation of staff. Previously platform and gateline staff tended to be based at a single station, but from now on that'll only be the case at the very largest stations and everyone else will be grouped across a wider area. There'll still be staff on duty at every station, but you won't always see the same familiar faces in the same location, and many stations will have fewer staff on duty than you've been used to.

This is also the day that day-to-day operation of tube stations becomes tablet-based. All frontline staff have now been issued with their very own iPad mini, and from today several processes at FftF stations can only be completed by using it. The new staff uniform has an iPad pocket for slipping the new device away, and staff have to ensure that their device is sufficiently charged at the start of every shift so it doesn't run out of battery. Bespoke apps created by TfL include Ticket Wizard (for sorting out fare-related issues), Station Log (for recording all activity at a station), Ticket Monitoring (for when ticket machines and gates need attention) and Fault Reporting (for recording faults such as damage to escalators and cracked roof tiles).

The aim is for staff to be more visible, more efficient and more customer-facing, and it's simply a by-product of the increased use of technology that fewer staff will be employed overall. You can read a bit more about the new system on this post from February, and a lot more on TfL's bespoke Fit For The Future website where a heck of a lot of staff-oriented information has been placed in the public domain. You ought to be able to read a lot more about this across the media, because this is a very important change and will affect everyone's daily customer experience going forward. In the meantime, watch out for staffing and technology changes at your local station from today, because things are no longer being run the way they used to be.


<< click for Newer posts

click for Older Posts >>


click to return to the main page


...or read more in my monthly archives
Jan17  Feb17  Mar17  Apr17  May17  Jun17  Jul17  Aug17  Sep17
Jan16  Feb16  Mar16  Apr16  May16  Jun16  Jul16  Aug16  Sep16  Oct16  Nov16  Dec16
Jan15  Feb15  Mar15  Apr15  May15  Jun15  Jul15  Aug15  Sep15  Oct15  Nov15  Dec15
Jan14  Feb14  Mar14  Apr14  May14  Jun14  Jul14  Aug14  Sep14  Oct14  Nov14  Dec14
Jan13  Feb13  Mar13  Apr13  May13  Jun13  Jul13  Aug13  Sep13  Oct13  Nov13  Dec13
Jan12  Feb12  Mar12  Apr12  May12  Jun12  Jul12  Aug12  Sep12  Oct12  Nov12  Dec12
Jan11  Feb11  Mar11  Apr11  May11  Jun11  Jul11  Aug11  Sep11  Oct11  Nov11  Dec11
Jan10  Feb10  Mar10  Apr10  May10  Jun10  Jul10  Aug10  Sep10  Oct10  Nov10  Dec10 
Jan09  Feb09  Mar09  Apr09  May09  Jun09  Jul09  Aug09  Sep09  Oct09  Nov09  Dec09
Jan08  Feb08  Mar08  Apr08  May08  Jun08  Jul08  Aug08  Sep08  Oct08  Nov08  Dec08
Jan07  Feb07  Mar07  Apr07  May07  Jun07  Jul07  Aug07  Sep07  Oct07  Nov07  Dec07
Jan06  Feb06  Mar06  Apr06  May06  Jun06  Jul06  Aug06  Sep06  Oct06  Nov06  Dec06
Jan05  Feb05  Mar05  Apr05  May05  Jun05  Jul05  Aug05  Sep05  Oct05  Nov05  Dec05
Jan04  Feb04  Mar04  Apr04  May04  Jun04  Jul04  Aug04  Sep04  Oct04  Nov04  Dec04
Jan03  Feb03  Mar03  Apr03  May03  Jun03  Jul03  Aug03  Sep03  Oct03  Nov03  Dec03
 Jan02  Feb02  Mar02  Apr02  May02  Jun02  Jul02 Aug02  Sep02  Oct02  Nov02  Dec02 

eXTReMe Tracker
jack of diamonds
Life viewed from London E3

» email me
» follow me on twitter
» follow the blog on Twitter
» follow the blog on RSS

my flickr photostream