Ever since TfL slimmed down all their Twitter accounts to just one, all customer feedback is focused in one place. Here are just 50 of the comments @TfL received yesterday (answered kindly and politely by the customer service team).
@TfL you’re charging me too much
@TfL why are your disabled toilets at woolwich ars locked and not accessible using a accessibility key????? Terrible and appalling service
@TfL Surprised to find out night buses won't let you on with a bicyle!
@TfL being shit again. Everyone waiting for the 176 bus for half an hour to notice its on diversion. No notice up or anything. Serious worst customer service ever
@TfL Tfl babes can you reinstate the old regularity of the 277 pls. Just had to wait almost 20 mins for one that used to be less than every 8 mins.
@TfL you mugs, stop striking and wasting people's valuable time and money. I cannot wait for the day all your jobs become automated. Absolutely useless from top to bottom.
@TfL you sent this to me last Saturday. It’s been a week and the bus team have still not been in touch.
@TfL Hate bus drivers! - the 205 driver drove pass- even though I had my arm out, AND had the audacity to shrug… ffs
@TfL hey - nothing online about the 149 bus diversions, no announcements at the bus station during our 10m wait. 3 people have now asked the driver what’s going on. Any updates?
@TfL is the a bus strike this week on arrival buses please?
@TfL Just more lies from the cycling lobby.
@TfL telling pedestrians to follow the diversion for the closure of Hammersmith bridge when there are no signs to follow for a diversion is pretty appalling
@TfL What is the back-up plan for when a bus ramp breaks and a wheelchair user is stuck on-board? Do the drivers have manual ramps for this situation?
@TfL As a cab driver, I find all of these road adjustments awful, there's no accountability with councils and no consideration to those with mobility issues, in short it boils my uknow what!
@TfL Sudbury Hill station - a 30 mins wait followed by two trains in the space of two minutes. Just wondering if the Sunday Piccadilly westbound service can become even more pathetic than this, or if the incompetent clown who manages its timetable will ever get fired.
@TfL please include platform numbers in your app
@TfL this isn’t an acceptable amount of noise on the tube. It’s dangerous for peoples hearing!
@TfL yet another day of genius from the bozos at @tfl, shut the overground to Stratford on a West Ham home game, wait 20 mins for a bus and 2 come at once, now stuck in traffic around the Olympic park… really green and convenient
@TfL tell me how can changing your registration number on your car suddenly makes your car non ULEZ complaint when it was before?
@TfL why is tfl rail east only every 15 mins? There is no Reduced service advertised....
@TfL why don't you try something smart instead of just taking our money for once?
@TfL @Uber STILL CAN NEVER REAT. DOWN AT 12 30 AM. UP AT 4 12. SHEARING PAIN SETTING IN. LET ME SEE IF DARA OR UBER RESPONDED? NOPE THEIR STILL PITICHING PRODUCTS AND POLITICAL EVENTS. NOTHING ABOUT THEIR NEGLIGENCE AND LOBBYING BEUROCRATS TO EXERCISE THAT SAME NEFLIGENCE. UBER NO MORE
@TfL grow up
@TfL is the day travel card valid on the south-eastern high speed train between Saint Pancras and Stratford?
@TfL you owe me a £14 refund for an unresolved journey but won’t let me register my debit card on your site. Please help.
َّ@TfL the driver is not driving safely it feels like he is in a race. He didn’t have the patience to wait for the bus in front of him to stop at the bus stop instead he speeded up and stoped in front of the other bus where I had to cross the cycle lane The whole journey felt unsafe
@TfL you telling me I’m paying more money for the same shit service?!?! I’m paying all this money and theres still no overground on a Sunday from Stratford its f**king ridiculous!!!!!!
@TfL If buses have to make an announcement at every bus stop advising you to “cross the cycle lane with caution” then you know some urban space planner got it wrong. Especially when no one is actually using the cycle lanes. Nice one
@TfL Terrible service at cannon st today owing to half marathon. Elderly mum could not get a taxi. Had to walk to London Bridge - very tough for her. Please ensure that taxis are always close. And yes, I did ask at the station. Just told no taxis.
@TfL 32 days and your still not replying to DMs, why are you ignoring me?
@TfL My wife is stuck on the 43 from London Bridge. Bus driver is lost and taking the whole bus on a tour of South London, refusing to let anybody off
@TfL can you tell me which bus station at Chalfont and Latimer the rail replacement bus to Chesham will go from?
@TfL 2 eastbound Central Line services to Epping from Stratford in 4 minutes on the board on the platform… suddenly removed and replaced with yet another Hainault service and no Epping train for 10 minutes. Absolute joke.
@TFL Heavens to Betsy! My daughter & I cannot walk out of Deptford park for fear of being hit by vehicles who cannot navigate the mini roundabout & the new barrier is cheapy made! Well done Miss M for raising this dangerous issue, we parents solute you.
@TfL Hi I just found a lost set of keys on a TfL bus, how do I report them to TfL lost property/hand them in?
@TfL Westminster Bridge bus lane blocked by static ice-cream van and being used as a pedicab rank this afternoon. Not sure who is able to deal with it?
@TfL just looking at the login for a teenager 11-15 card. Curious, if it’s free use of the busses anywhere in London - why does it specify “Bus Zones 1 to 4”… what about zones 5 to 6?
@TfL Are @TfL really keeping us safe by constantly spraying biocides over everything? What is the long term impact of increased exposure to them? I thought it was proven that risk of transmission from surfaces is negligible, what are they still doing this?
@TfL Stuck on a District Line train outside Barking due to signal failure. Been here an hour and about to reverse back to East Ham. Driver doing a good job at keeping us informed but no information on alternative arrangements to get home.
@TfL please make sure that your rail replacement bus drivers stop at the stops they are meant to. Not Sail straight past one
@TfL is it company policy for client facing staff who are rude to your customers to refuse to give you their name so that you cannot make valid complaints about the behaviour? West Ham station.
@TfL Thanks for changing your destination 5!!!!! Times on the met line to baker st and holding at a red signal at Wembley Park... now I'll miss my train back to Cambridge by LITERAL minutes. I left with PLENTY of time.
@TfL of the 19 people on this bus, three are wearing masks. What is the point? There is ZERO enforcement of this mandate.
@TfL who can I complain to about the lift on the northbound side of White Hart Lane station? The lift only allows one person in at a time or it says overloaded. What good is that for your disabled passengers???
@TfL Lost my bag this evening. Clear carrier bag with Spurs merchandise. Any sign of it?
@TfL Not travelled by tube for ages the shiteness of the district line reminds me why. Stuck for ages outside earls court because a train ahead isn't sure which way it is going.
@TfL will there be an automatic refund for the abysmal service in East London today, or do we have to apply?
@TfL is the eastbound jubilee line got delays? Currently waiting at North Greenwich. If there are delays please update your website
@TfL why is there always a crack head trying to shag me on the bus #crackhead
@TfL god you are so poor… Disgrace to our Capital city. Sort yourselves out.
