London's next dead bus 472: North Greenwich to Abbey Wood Location: southeast London, outer Length of journey: 9 miles, 40 minutes
The 472 is one of London's 100 busiest bus routes and carries 6 million passengers a year. It dies this weekend. It's run from North Greenwich to Thamesmead since the Jubilee line extension opened in 1999, and was extended to serve Crossrail at Abbey Wood in 2022. It has five days left.
It's being replaced in its entirety by a new Superloop route, the SL11. Previous Superloop launches have included renumberings of existing routes and reductions in frequency for parallel routes, but this is the first time an entire route's been killed off. It is true that the SL11 will follow the same route as the 472, one twiddle round Woolwich town centre excepted. But because it's an express service it won't be stopping everywhere, skipping 25 of the 472's existing stops, and if one of those is your local you're about to see a worse bus service than before.
I listed 20 downsides to the new arrangements last March when the SL11/472 consultation first launched so won't plough through them again. But I have been out for a last ride with a list of the about-to-be-extinguished stops, so can bring you a list of the places that are due to suffer most when the 472 is deleted.
(between North Greenwich and Charlton station it's all good, the SL11 never skips more than one stop)
Charlton to Woolwich: Inexplicably the SL11 will skip seven stops between Charlton station and Woolwich station, a distance of two miles. It's great if you want an express journey but less good inbetween where the number of buses per hour drops from 21 to 15. It's much worse if you're travelling to/from North Greenwich because only the 180 does that, hence a cut from 11 buses an hour to just 5. Also there are cycleway-related roadworks along this entire stretch until spring 2027 so good luck trying to run an express service through that.
(between Plumstead and West Thamesmead it's all good, the stops are already a long way apart and the SL11 stops everywhere)
Thamesmead Town Centre: Impractically the SL11 will skip the stop closest to where all the shops are. It'll still stop before and after, but from next week the stop closest to Aldi and Iceland won't be served by any buses heading round the outer Thamesmead loop.
East Thamesmead: The 472 currently stops five times around the loop in the eastern half of Thamesmead. But the SL11 will only stop once, at the very far end, which is great if you live there and a right pain if you don't. Those not fortunate enough to live near Eastgate are about to lose their sole quick connection to Woolwich and North Greenwich, and will also see a 40% cut in direct buses to Abbey Wood station (from 17 buses an hour to 10).
The SL11 will be a strange limited stop bus, sometimes stopping almost everywhere and sometimes stopping barely at all. For many it should mean faster journeys but my commiserations if you live along one of the skipped bits because you won't be cheering next weekend. Expect some very pissed off Charltonites and Thamesmeaders next week, and excited smiles from everyone else whizzing straight past.
Also hello to the muppets who put up route change posters at affected bus stops. They've put up two, one with details of new route SL11 and the other warning "Route 472 will not run". But nowhere on either of the posters have they mentioned the key fact that the SL11 is essentially identical to the 472, just with several stops missed out.
The 472 poster includes the advice "During the daytimes please use alternative bus routes including routes 177, 180, 229, 244 and 401." Alternative routes might also include the SL11 but they haven't mentioned that, nor shown it on the map, just a lot of tangled coloured lines for the aforementioned five routes. There is some smallprint on the map which says "New Superloop express route SL11 serves some stops previously served by route 472" but that's not as explicitly helpful as it could be.
Ideally they could have made different posters for different stops en route with targeted advice rather than broad waffle. At the very least they should have made two different posters - one to display at stops the SL11 will still call at and another for everywhere it won't. But TfL's Map Generation Department only bothers to make one variant these days and slaps it up everywhere, either because they're cash-strapped or because they can't be bothered to inform the public properly.
