25 things we learnt from TfL FoI requests in May 2025
1) Last year 712 trips and falls were reported on the stairs of buses in London, of which 52% led to a minor injury and 3% led to a serious injury. 2) The paint codes used to coat the exterior of tube rolling stock are RAL 3020 (Traffic red), RAL 9002 (Grey White) and RAL 5002 (Ultramarine Blue). 3) Since the launch of the ULEZ, more Penalty Charge Notices have been issued to drivers living outside London (4 million) than inside London (3½ million). 4) Last year the tube stations with the most reported injuries on escalators were Waterloo (116), Kings Cross (101) and London Bridge (91). In total there were 1521 injuries of which 33 were major. 5) Of the 18,038 bus stops across London, 93.79% are deemed accessible. This relates to the raised height of the kerb in relation to the floor of the bus.
6) Aboard new buses, in addition to wheelchair users and priority seat occupants, a minimum of 51% of seated customers must have an unobscured view to at least one digital screen. 7) Last year 13,263 ULEZ Penalty Charge Notices were cancelled after the vehicles were identified as having cloned plates. 8) Last year TfL issued 253 permits to film or take photographs on the network, including 52 on the Underground and 2 on the cablecar. The majority of permits applied to roads and buses. 9) Last year TfL spent £22,093.35 on name badges. Each badge costs £4.50 with a pin/clip or £2.50 with a magnet. There is no additional cost for adding pronouns. 10) Since the start of 2024 bus drivers on route 17 received more passenger commendations than on any other route. In second place was route 1 and in third place route 111.
11) Within the 'Legible London' wayfinding scheme, maps and signs assume a walking speed of 1.3 metres per second. 12) Regarding street lighting, TfL are responsible for a total of 34,862 lighting points. 13) During the six months since bus routes W12, W13 and W14 were restructured, route W12 averaged 3900 passengers per day, route W13 2900 passengers and route W14 just 280. 14) All Elizabeth line stations have bins on the platforms. Only four Overground stations don't, due to narrow platforms. TfL have no idea how many tube stations have bins on the platforms. 15) 58% of bus fare payers use contactless, 41% use Oyster and less than 1% use paper tickets (these are mostly one day Travelcards).
16) The axonometric diagram for newly-step-free Knightsbridge station is available here. 17) No passengers have been prosecuted for vaping on buses because vaping is not included in the current legislation that would allow for prosecution. 18) Before the end of 2026 it is hoped to increase peak service frequencies on the Mildmay line between Clapham Junction and Shepherds Bush from 5tph to 7tph, and on the Windrush line between Crystal Palace and Highbury & Islington from 4tph to 6tph. 19) The three Elizabeth line ticket offices which sold the fewest tickets last year were Acton Main Line (3343), Hanwell (3410) and Maryland (4882). 20) On the Overground the least used ticket office last year was Caledonian Road and Barnsbury with 25 sales, followed by South Hampstead with 91 and Brondesbury Park with 151. 15 ticket offices sold on average less than one ticket a day. I've made this map to show 2024 ticket sales.
21) On digital bus blinds, the screen displaying the route number on the front or rear of the bus should have minimum dimensions of 450mm x 330mm. 22) In its first year of operation 7,326,963 passengers rode Superloop route SL8. During the previous twelve months, when the same route was numbered 607, total passenger numbers were 6,340,632. 23) 92 million Oyster cards have not been used in the last 12 months, with a combined total unspent balance of £268m. 24) Reducing the frequency of route G1 from four buses an hour to three is expected to save over £700,000 per annum. 25) In the last financial year, the estimated level of fare evasion on the London Underground was 4.8%. This compares with 4.7% on the DLR, 3.3% on the Overground, 2.6% on buses and 7.2% on trams.
