Having started 'Next Train' Indicator Week at one end of my daily commute, I'm ending it at the other. I'm a bit surprised, because I didn't think Holborn's NTIs were anything special. But once reader Marc had pointed out the crude display on a separate platform, this station's signage shortcomings became all too apparent. Holborn's a perfect and up-to-date example of how uncoordinated the planning of these things still is. Installation by cretins continues.
Next train: Holborn
First to the eastbound Central line platform. It's where reader Rachel waits each morning, and where I stand each evening before I head home. Picture the scene - a straight tubular platform with a low subway bridge across the centre. Six months ago there were two 'next train' indicators, both of the long-standing green&orange type, one attached to each side of the overbridge. This meant that destination information was clearly visible from the majority of the platform, but alas not from a blind spot beneath the bridge. Pretty good, but not perfect. Holborn station is currently undergoing refurbishment, and new 'next train' indicators are part of the package. Perhaps sensibly, the new displays have been installed before the old ones have been removed. They hang a few feet further away from the central bridge, so there's no blind spot underneath any more. Unfortunately there's now a blind spot almost everywhere else. From further away the new signs completely block out sight of the old and, although they've been installed for months, the new signs are not yet functional. Installed by cretins.
So I stand each evening and stare at the new signs, wondering what it says on the old ones sandwiched behind. The new signs merely tell me I'm waiting for "Eastbound trains: Central line", which I know already, and they tell me what the time is in hours minutes and seconds, which I know already. The next train is for Idunno, and it's arriving Anywhen. Why oh why, if the new signs aren't yet plugged into the signalling system, did some cretin decide to install them several months early. I know I shouldn't be surprised, but I do despair.
So next to the northbound Piccadilly line platform. It's much the same story here - a new indicator installed before the old one has been removed. Thankfully this new NTI actually works, and it doesn't block the old one. Unfortunately it's been installed by cretins. The new 'next train' indicator has been attached to the ceiling immediately to the right of the platform entrance, which is (unsurprisingly) very close to a "Way Out" sign. This is especially bad news if you want to stand on the left half of the platform, ready to board at the rear of any arriving train. From here the "Way Out sign" obscures almost all of the dot matrix display, apart from the first four letters. If you're lucky, the first train will be heading to "Arno". If you're unlucky it'll be heading to "Cock".
Did the electrical contractors do this for a laugh? Or did nobody consider the unfortunate combination of truncated information and accidental filth? Surely TfL, if your trains go to Cockfosters, you should always think twice before you install anything. Evidently not. I'm still kicking myself for not waiting on the platform long enough. My photograph of this abysmal debacle only has one Cock in it, whereas if I'd hung around longer I could have hit the jackpot with two.
But this platform's not somewhere I wanted to wait for long. And that's because it's home to TfL's next generation of 'next train' indicators - NTIs that talk. If you can't see the the destination of the next train, either because some cretin has blocked it or because you're blind, then worry no more because it'll be announced out loud. Something like this...
"Piccadilly line. The next train to Cockfosters will arrive in 2 minutes. Next station Russell Square."
Surely this kind of announcement must be a good idea, making our stations aurally accessible to all? Well yes, except that the announcement doesn't stop there. About a minute later, as the next train is about to hurtle into the platform, TfL now insist on subjecting us to the following...
"Ladies and gentlemen, the next train will be a Piccadilly line service calling at all stations to Cockfosters. Ladies and gentlemen, please stand behind the yellow line as the train approaches. Use the full length of the platform and let customers off the train first."
Good grief, that's a bit excessive isn't it? As a regular commuter, all I want to know is where the next train is heading. Instead I'm subjected to 43 words of dressed-up waffle and patronising nannying. I know the next train will be a Piccadilly line service, because it's the only line to use this platform. I know the train will stop at all stations, because in this direction they all do. I don't need to hear "Ladies and Gentlemen" twice thank you, because I haven't switched gender inbetween. I know to stand behind the yellow line, even if the occasional exuberant passenger still forgets. I can't use the full length of the platform, because there's only of me and I'm not that wide. I don't need to use the full length of the platform because it's a Saturday afternoon and the station's not particularly busy. And I already know to let customers off the train first (although, OK, maybe TfL can't repeat this often enough because so many commuters appear to be inconsiderate self-obsessed me-first thrusters). But, before every single bloody train for the foreseeable future, is this really necessary? I don't want to listen to a perpetual sequence of on-message announcements, I just want to know where the next few trains are going and when they'll arrive. Otherwise, oh disembodied automated voice, please shut up.
I hope I haven't given the impression over the last week that all of London's 'next train' indicators are poor. Many are well designed, expertly positioned, unblocked by clutter and written in a font size large enough to read without squinting. The DLR ticks almost all boxes, for example. But there are still a lot of sub-standard, ill-thought-through, incompetent displays out there, providing an inadequate service for travellers and wasting public money. Installed by cretins. And each perfectly re-installable, should anybody at TfL actually care.
NTI scariness, category 7: Displays that talk • Tower Hill (District/Circle, eastbound): This one talks, but has an annoying habit of announcing a completely different destination to the one displayed on the board. As yet, bloody hopeless. • Euston (Northern): "The next train to Morden will arrive in two minutes. Next stop King's Cross St Pancras. Please stand back from the platform edge." • any more?
Installed by cretins: As tube week draws inexorably towards its climax, I'd like vent my spleen at the idiots who installed some of London's most useless 'next train' indicators. Just to be clear, this may not be the workers who wired them into the ceiling. It could be the electricians who installed the security camera directly in front of them. It could be the architects who thought that "behind a pillar" was the perfect spot for a list of upcoming destinations. Or it could be the designers who decided that "broad and shallow" was the perfect shape for a dot matrix display. Whoever it was, at so very many stations across the entire TfL network, my rant is the same. Installed by cretins. Here's a small selection of their inept handiwork...
Next train: Old Street Here we are on the northbound Northern line platform. You've entered the station, you've descended the escalator, you've walked down the stairs and now you're looking to your left to see which train's coming next. Good grief, which blithering idiot has installed a security camera immediately in front of the 'next train' indicator? And not just any security camera, but a limpet-like fixture attached to the curved ceiling by no less than two obstructive pipes. Morons. Except, hang on, that's one of the tube network's very newest 'next train' indicators - all matt black and sleek and shiny with pinpoint perfect lettering and (get this) more than three next trains. So my guess is that the chunky camera boom was here first and the damned expensive NTI arrived second. Installed by cretins.
Next train: Acton Town Here we are on the eastbound Piccadilly line platform. It's another one of those security camera & 'next train' indicator combinations. And you know what, it takes real skill to position a security camera in precisely the correct position to obscure the top line on a dot matrix display. The camera mounting is small and slim, and so is the word "Cockfosters", and yet engineers have still managed to synchronise both in precisely the same eye-line sector of west London airspace. Damned talented, that. Admittedly the view on the opposite side is crystal clear to all punters entering the station from the ticket hall. But from anywhere in the eastern half of the platform, an essential tiny strip of letters is blocked. Why oh why can't the cameras be a bit higher up, or the signs a bit lower down? Installed by cretins.
Next train: Acton Town Here we are on the eastbound District line platform, a few feet away from the disaster area described above. Yet again the destination of the next-arriving service is illegible. And yet again the blockage is caused by incompetently positioned surveillance equipment, although this time of a different kind. Blame the mini staff control room in the centre of the platform, with its windows facing forwards but not back. So how are diligent station staff to check the eastern half of the platform? Why, with a big square mirror attached to the wall, that's how. And this mirror perfectly obscures the left hand side of the 'next train' indicator, the useful chunk where the destination appears. Sorry, that destination's a secret, because what's more important is that station staff can check for abandoned luggage without leaving their bunker. Installed by cretins.
Next train: Bank Here we are on the eastbound Central line platform. This is the inner-curve banana-shaped platform where a disembodied voice announces "Mind The Gap" at extremely regular intervals. And here's a novelty. It's not TfL signage blocking this particular 'next train' indicator, it's an innovative advertising solution. Yes, you can blame CBS Outdoor and one of their newly installed overhead projectors for this wholly unnecessary obstruction. Last year you could easily have read how many minutes it was until the next train arrived. And now you can't, because there's a giant white box in the way, hanging pregnant from the ceiling. Is the Epping train arriving soon? Dunno, but you can always watch silent adverts for musical theatre and satellite television while you wait. I know which information I find more useful. Installed by greedy cretins.
Next train: Oxford Circus Here we are on the eastbound Central line platform. Look at that. A whopping great big Way Out sign plonked immediately (immediately!) in front of the 'next train' indicator. Who would do such a thing? Ah, well that's Health & Safety, that is. The most important sign on any underground platform is the 'Way Out' sign, because one day it might be essential (for a few minutes) during a nightmare evacuation. Unfortunately this means that for the rest of the time it's allowed to block everything else that day-to-day travellers might find useful, like where the next Central line train is going. But there's one thing here I really don't understand - why is the Way Out sign so bloody long? It's half blank, for heaven's sake, and it's the blank half which is blocking the really important information on the 'next train' indicator behind. This whopping great obstruction at one of the busiest stations on the network is totally unnecessary, and yet TfL's design guidelines require it. Installed by cretins.
Next train: Oxford Circus Here we are on the eastbound Central line platform. Hang on, that's where we were for the previous photo. But this is the other side of exactly the same 'next train' indicator. Double-sided incompetence, this. During the modernisation of Oxford Circus earlier this century, scores of loudspeakers were attached to walls across the station, and one of them ended up here. It's right up close to the NTI so there's no way of avoiding it, poking out diagonally across the destinations of the next trains to depart the station. Plain ridiculous. But that's nothing compared to the horizontal location of this particular display unit. Look, it's so wide that the only way of fitting it across the top of the platform has been to shove it into an alcove. Even when the next train is for 'Hainault via Newbury Park' there's still plenty of unnecessary blank width, but could somebody be arsed to design a slightly narrower 'next train' indicator? Could they hell. All modern dot matrix displays have to be wide, otherwise there'd be no room to write important messages about engineering works and unattended luggage. So Oxford Circus ends up with a too-wide box that doesn't fit, and isn't fit for purpose. And you know, that's why I liked the old lightboxes, because they were invariably narrow, and therefore capable of being positioned nearer to the tracks, and therefore visible. Today's one-size-doesn't-fit-all approach is evidently far too inflexible. Designed by experts, standardised by morons, installed by cretins.
NTI uselessness, category 5: Obstructed displays • Plaistow (westbound): Enter this platform down the stairs and you'll find that a narrow security camera arm casts its immediate shadow across the most crucial top-line segment of the 'next train' display. Only once you've walked one carriageworth up the platform does the view clear. Installed by cretins. • Finsbury Park (Victoria, southbound): Another security camera, again precisely eclipsing the destination of the first train, this time from the entire northern half of the platform. Installed by cretins. • Notting Hill Gate (Central, westbound): Yet another security camera debacle. Installed by cretins. • High Street Kensington (District & Circle, northbound): Blocked by Way Out sign from entire northern half of platform. Installed by cretins. • Bond Street (Jubilee, north and south): Blocked by Way Out signs. Installed by double cretins. • Stepney Green (District, eastbound): DTL says "The NTI is only visible there if you stand right by the stairs. Anywhere else and you have exit signs and CCTV blocking the view." • Mile End (Central, westbound): Ah, the bugbear of my daily commute. There are two 'next train' indicators on the westbound Central platform, one at the foot of each staircase. But stand inbetween the two, as I do every morning, and you can see neither. One NTI is singled-sided only, and the side facing the gap beneath the stairs is blank. And the other NTI is hidden perfectly behind a Way Out sign, so that's bloody useless too. Over the years I've learnt that I can just see the extreme right hand side of this dot matrix display if I walk right up to the yellow line at the platform edge and stick my head out into the danger zone. If the final letter is "s" then the next train is at least "2 mins" away, and if the "s" isn't there then the next train is a mere "1 min" away. As to where it's heading, there's no hope of knowing until it arrives. I stand each morning in an information-free dead zone, courtesy of TfL's incompetent engineers. Installers of the cretinous. • any more?
I did wonder if perhaps the Oxford Circus eastbound Central line 'next train' indicator was London's very worst example of contractor-led signage functionalty incompetence. But I have one more fecklessly located display up my sleeve, with which I'll round off this series tomorrow. Not just recklessly incapable but downright insulting, and the perfect indication of where TfL's NTIs are heading in the future. Installed by more cretinous cretins than usual.
Some tube stations are really complicated places to negotiate, not because there are several lines but because there are several possible destinations. These are multi-platform hubs, and it's essential to end up on the correct platform in order to board the correct train. Arriving passengers need clear signage which amalgamates all travel options, as for example provided by banks of purple-topped screens on the Metropolitan line at Baker Street. But other same-line interchanges can be a complete nightmare. And, by your common consent, the very worst of these is the District line's frenetic epicentre at Earl's Court.
There are only four District line platforms at Earl's Court, two (adjacent) westbound and two (adjacent) eastbound. You wouldn't think it would be difficult to stand on one island or the other and wait for the next train. But it is. And the problem is very simple. Each platform has its own 'next train' indicator which indicates the next train to arrive on that platform only. Whichever platform you choose to stand on, it's extremely hard to tell what's due to arrive next on the platform nextdoor. Wait, shuffle check, shuffle back check, wait some more, shuffle shuffle check, shuffle wait. It's a right pain, and during rush hours a sure-fire recipe for clogged congestion.
As on much of the rest of the District line, the signalling system at Earl's Court is archaic. No flash electronic 'next train' displays here, just a very old-school system involving illuminated arrows. But maybe not as old school as you remember. There used to be some genuine heritage lightboxes here - big compartmentalised displays with elegant white text on a bold blue background. Like this westbound, and like this eastbound. Proper museum fodder and very characterful, but not 100% useful. Alas at the end of last year they were replaced, and by something less gorgeous but equally dysfunctional. There are now lots of new signs spaced out along each platform, each with a nod at how things used to look, but each little more than a bland list in block capitals beside a box of cheap-looking arrows. Current signalling permits nothing more useful.
Eastbound, platforms 1 & 2: There are two distinct choices, although the destination board makes things look far more complicated. Do you want to head north via High Street Kensington or east via Victoria. Sorry, but your next train could be arriving on either platform. Shuffle, check, shuffle, check. A frequent bugbear occurs when both platforms are occupied by trains travelling in the same direction. What most passengers then need to know is not the final destination but which train will be leaving first. Because there's nothing worse that sitting expectantly in your carriage only to see the other train heading out of the station first. Not a clue. Oh hang on, maybe there is. One single illuminated sign hung high over the platform (above where the old indicators used to be), and most definitely not easily viewable from the full length of the station. Sheesh what a disjoint mess this station's signage is.
Westbound, platforms 3 & 4: There are four distinct choices, so which train's due next really matters. It's still not easy to tell from the indicators, though, as commenter slabman knows all too well... "Invisible from more than 2 metres away and placed at the head of the stairs from the Piccadilly, which opens into a bedsit sized space bounded by pillars and a lift. So, a crowd gathers there to watch the indicator and fight for position with the commuters coming up the stairs. Brilliant!" And commenter Steven adds... "On emerging from the Piccadilly Line and seeing a train about to leave, one has to fight through people to locate a board to identify which train it is." Even once you're on board, trains here can wait and wait and wait for no obvious reason. Changing trains at Earl's Court is no fun whatsoever.
But there is hope. At the moment the platforms at Earl's Court are covered with scaffolding, right down the middle of each - a series of blue portakabin-type hideaways propping up a forest of pipes and tall poles. It's as if the Ideal Construction Show has relocated from the nearby exhibition hall and set up shop in the heart of the station. And it's all this scaffolding which is blocking sight of one platform's signage from another. One day, maybe, if Metronet ever clear the whole lot away, viewing the whole picture might get a whole lot easier. But what's really needed here (and at similar stations on the network) is a single 'next train' indicator listing destination, time and platform for the next three-or-so arrivals. You know, like most National Rail stations have. In the meantime, if you want to know how many minutes away the next service to Olympia is and where it'll appear, don't hold your breath.
NTI uselessness, category 4: Displays giving passengers the runaround • Edgware Road (Circle/District/H&C): Personally, I despise Edgware Road even more than Earl's Court. It's a very similar set-up with two pairs of island platforms, but this time with the added complication of terminating trains. Westbound or eastbound? It's not always easy to tell. Trains pause here for long periods of time while waiting for a gap in the service, and again it's often nigh impossible to tell which is the next train out. One of the 'next train' indicators here glows blood red, not orange, which I always find very unnerving. And at the foot of the stairs, as commenter Ben points out, there's quite possibly the worst 'next train' solution anywhere on the network. The main dotmatrix display for all four platforms is upstairs on the concourse near the ticket hall (because eastbound trains can leave from any of three platforms). Downstairs, instead of having another repeater display on the platforms, they have... a CCTV screen fed from a camera pointing at the concourse display. The text is tiny and blurred, and often blocked by passengers walking in front or standing around with suitcases. It's cheap and it's nasty and it looks so desperately amateur. If Edgware Road ever becomes the lynchpin of a new non-circular Hammersmith and Circle line, I dread to think to imagine how appalling changing trains here might become. • Wembley Park: Your next southbound Metropolitan line train... is it platform 5 or (long scurry across bridge) platform 6? It's not always obvious. It may look like 5 (next train 1 min) but many's the time a slow train's sneaked ahead into 6, opened its doors to an empty platform, and pulled out before anyone could reach it. • Whitechapel: Your next westbound Hammersmith & City line train... is it a through service or is it departing from the 'eastbound' platform? There's a bridge and two flights of stairs between the two, and absolutely no clues for waiting passengers which it might be. • Plaistow: Your next westbound Hammersmith & City line train... is it a through service or is it departing from the bay platform? There's an incredibly long walk (up, over and along) between the two, and absolutely no clues for waiting passengers which it might be. • any more?
For my third category of well dodgy 'next train' indicators, I'd like to turn to those which present incorrect information. I'm not talking imaginary tube minutes either, I'm talking proper bona fide errors. Here's one such mini disaster area, on the southbound Victoria line at Highbury & Islington. Everything's working fine, except that the left hand side of the display has had the electronic version of a stroke, and the first three characters of every destination have vanished. OK, so that's not too much of a problem on the Victoria line, where virtually every train is going to XTON and only a handful to TORIA. But repairing these semi-broken signs never seems to be a TfL priority. And sometimes the incorrect information can be far more annoying...
NTI uselessness, category 3: Displays giving incorrect information • Seven Sisters (eastbound): Nico says "Often lies outright - sometimes advertises the first 'Stow train as being as much as 14 minutes (14 minutes gap, on the Victoria Line!) away as one comes rumbling in." [photo] [for TfL response, see comments box] • Queen's Park (Bakerloo southbound): I've never known a 'next train' indicator to lie as much as this one. The first train is almost always to Elephant & Castle, which is correct, but its arrival time can be purely fictional. If the time's 11:06, the next train might be given as arriving at 11:07. And then suddenly it'll be 11:08, and then 11:09, and then 11:10, and so the interminable waiting continues. And all because trains can emerge either from the sidings north of the station or from the tracks down from Willesden Junction, and the signalling system rarely seems to have a clue which. • any more? (there must be more)
If you want to see a motley collection of ancient next train indicators, head to Baron's Court. Two thin fingers of platform, each with Piccadilly line services on one side and District on the other, and possibly the easiest interchange on the entire tube network. It's been a very long time indeed since anybody at London Transport installed any new 'next train' indicators here. The two westbound platforms still have those old black lightboxes, one simple, one rather more complex (for everyone who needs to know whether the next train's stopping at Turnham Green or not). And none of these new-fangled digital clocks, oh no, but a proper analogue dial hanging inbetween marked out in Roman numerals. Boris would approve.
But Baron's Court's unsung jewel is the heritage 'next train' indicator on the eastbound Piccadilly line platform. This is how proper station information used to be. A chunky arrow at the top of the sign to indicate on which platform the next service is due. Then 13 glass segments, each with a different destination lurking behind, one of which lights up when a train's on its way. Lovely isn't it. You could almost imagine Trevor Howard and Celia Johnson meeting for a passionate embrace in swirling fog beneath the lightbox. By modern standards, however, this is rubbish. It makes no attempt to mention how many minutes away the next train is. It can't cope with unusual destinations caused by engineering works. And TfL can't scroll important security messages about unattended luggage across the bottom. Actually, I knew there was a reason why I liked it.
There are fewer and fewer of these very old 'next train' indicators on the underground network today. Every time a station gets upgraded (or, in heritage terms, vandalised), these old workhorses are being ripped out to be replaced by something more modern and more functional. And I can see why, because more information has got to be a good thing. But I shall still be sorry to see the last of the old guard go. I hope that this one survives a little longer.
NTI uselessness, category 2: Stations with ancient heritage displays • Upton Park (westbound): This is no ordinary lightbox, this is a burnt-into-the glass lightbox. It doesn't matter whether a train's coming or not, both line options are permanently visible. Look carefully and you may see that one line is more illuminated than the other - that's the service arriving next (sometime). One thing's for sure, however, there'll be no Metropolitan line train trundling down these tracks. There hasn't been for the last 18 years anyway. And any traveller who takes the sign's advice and decides to change for the Metropolitan line at Aldgate East will be sorely disappointed too. As commenter Venichka says, "while one is all for heritage features, accurate non-misleading information is more important." Few objects sum up TfL's cash-strapped-ness better than this particular sign. • along the District/Piccadilly line either side of Hammersmith (including Acton Town) • Uxbridge (they really don't make them like this any more) • Cannon Street • any more? (and no, not Earl's Court, not any more)
Time once again for diamond geezer to go totally tubular, with yetanotherweek devoted to the London Underground. Except this time the week starts on a Tuesday. And, just for a change, I'm devoting the entire series to one particularly annoying station fixture - 'next train' indicators. Because too often they're rubbish. And here's part 1 of why...
Next train: Bow Road
Forgive my indulgence if I kick off a week of ranting about 'next train' indicators by telling you about my local station. In particular, that's the new(-ish) electronic displays at Bow Road. This is the station I use every morning, where I stand expectant and bleary eyed awaiting a train to carry me westward. Sometimes I care about which train is coming next, because it makes a difference whether it's heading for Tower Hill or Kings Cross. Usually I don't care which train's arriving next, because every train on the District and Hammersmith & City lines goes to Mile End, which is where I want to change. But I always care about when it arrives. And there's the problem.
Until three years ago, the eastbound 'next train' indicator at Bow Road looked like this. Standard mid 20th century issue, just a lightbox with illuminable destinations, all black and simple. The indicator on the westbound platform was held together with sticky tape and was even simpler. No destinations here, just an alternating display to tell passengers whether the next train would be on the District line or the Metropolitan line (highly misleading because the Hammersmith and City usurped the Metropolitan out here way back in 1990). And also no overt indication either as to when the next train would arrive. When a westbound train was expected, the box would light up less than a minute before the train rattled into the platform. If the next train was more than a minute away there were no clues, nothing. A blank box could mean two minutes (wait on platform), could mean ten (exit station and walk to Mile End), could mean no trains at all (go home).
So Metronet ripped the old boxes out and installed new state-of the art 'next train' indicators' instead. Huge long dot matrix displays, weakly lit in orange, with updated more detailed scrollable information. Now the westbound indicator could tell us where our trains were going, be it Richmond, Ealing Broadway, Wimbledon or Hammersmith. And, erm, that was it. Still no indication of how far away the next train was, nor any mention of where trains two and three might be going. In short, this expensive upgrade provided virtually no value-added whatsoever. Indeed, given that the new indicators were five seconds slower than their predecessors in announcing the arrival of an approaching train, one could argue they were worse.
Meanwhile, up in the ticket hall, a new 'next train' indicator appeared. It was one of the first of a new breed appearing across the network, listing upcoming destinations to passengers fresh off the street. Alas, this provided no better information than on the platforms. Indeed, with any advance warning being less than a minute, this ticket hall sign usually signalled a train that was already rushing into the platform below. I know, from wearisome experience, that every time I enter the ticket hall to see a westbound train flashed up on the board, I have a less than 50-50 of getting downstairs in time to board it. Sorry TfL, that's not useful information, that's impractical optimism.
And the reason this really annoys me is that at Mile End, one minute down the line, the 'next train' indicators are fully functional. Westbound passengers know precisely where the next three District/H&C trains are heading, not just the next one. And they also know how many minutes away each of those trains is, up to a maximum of six. Hmmm. If Mile End passengers have maximum information, it really shouldn't be rocket science to provide the same half a mile away at Bow Road. It's not as if trains appear or vanish in the tunnel between the two - everything that arrives at Mile End must previously have passed through Bow Road. But no, one station gets the full monty while the station nextdoor merits no monty at all. I feel like a lesser class of traveller.
But there is a reason for TfL's apparent incompetence. It's the signalling that's rubbish, not the displays. Metronet installed the best most appropriate displays available back in 2005, but the District line's signalling system has yet to catch up. Bow Road's 'next train' indicator displays may look modern, but as yet they're incapable of displaying any better 'next train' information than their predecessors. Heritage cabling infrastructure provides only very limited last minute information, and nobody's yet thrown sufficient millions at the signalling problem to fund an upgrade. One day these next train indicators will be able to tell me how long it is until the next three trains arrive, but right now enabling that information is not a priority. I live in hope. But I'm not holding my breath.
NTI uselessness, category 1a: Stations with what look like modern displays, but which await a signalling upgrade
• most of the District line east of Mile End (& especially east of Barking)
• the Metropolitan line west of Rayners Lane: Shiny new displays on both platforms have nothing to report. At Ruislip Manor a carefully positioned leafy branch blocks physical sight of the next train until it's pretty much arrived. Thankfully the lines out here attempt to run to a predictable timetable.
• the Piccadilly line between South Harrow and North Ealing: modern displays, zero information
• Wood Green (southbound): Martin says "the indicator only tells you about the next train as it's pulling into the platform. Apparently this is due to the system's inability to cope with trains which might be emerging from the sidings just to the north of the station (although that doesn't happen very often). The other day it had got the idea that an Uxbridge train was imminent, so that was permanently displayed on the top line, while the train that was actually about to turn up was displayed as the second. Bravo!"
• Turnham Green: Alex says "Big LED screen replacing little light up one with no extra info. Two minutes warning about the next train."
• Ravenscourt Park: Phill says "Only shows the direction of the trains, and occasionally a no smoking flashes up. Even in the ticket hall they have a mini one and all it says is eastbound and westbound. Only been there a year."
• Ealing Common (eastbound): Chloe says "Both platforms only tell you the destination of the approaching train when it's almost in the platform, but the eastbound also flags up "special" at various times in off-peak hours, to indicate that the District Line train pulling into the platform is actually heading for the sidings just past the station, and is just stopping while they alter the points. It's that 'ah, train!...oh, not my train' feeling. And yet someone always walks up to it and presses the button."
• Turnpike Lane
• any more?
NTI uselessness, category 1b: Stations which have no 'next train' indicator whatsoever (awaiting signalling upgrade)
• the Hammersmith & City line between Hammersmith and Paddington (including the newest station on the Underground - Wood Lane). No point in having a 'next train' indicator if the current signalling can't support it. Please listen for announcements.
• West Kensington
• any more?
First to the eastbound Central line platform. It's where reader Rachel waits each morning, and where I stand each evening before I head home. Picture the scene - a straight tubular platform with a low subway bridge across the centre. Six months ago there were two 'next train' indicators, both of the long-standing green&orange type, one attached to each side of the overbridge. This meant that destination information was clearly visible from the majority of the platform, but alas not from a blind spot beneath the bridge. Pretty good, but not perfect. Holborn station is currently undergoing refurbishment, and new 'next train' indicators are part of the package. Perhaps sensibly, the new displays have been installed before the old ones have been removed. They hang a few feet further away from the central bridge, so there's no blind spot underneath any more. Unfortunately there's now a blind spot almost everywhere else. From further away the new signs completely block out sight of the old and, although they've been installed for months, the new signs are not yet functional. Installed by cretins.
So next to the northbound Piccadilly line platform. It's much the same story here - a new indicator installed before the old one has been removed. Thankfully this new NTI actually works, and it doesn't block the old one. Unfortunately it's been installed by cretins. The new 'next train' indicator has been attached to the ceiling immediately to the right of the platform entrance, which is (unsurprisingly) very close to a "Way Out" sign. This is especially bad news if you want to stand on the left half of the platform, ready to board at the rear of any arriving train. From here the "Way Out sign" obscures almost all of the dot matrix display, apart from the first four letters. If you're lucky, the first train will be heading to "Arno". If you're unlucky it'll be heading to "Cock".
Here we are on the northbound Northern line platform. You've entered the station, you've descended the escalator, you've walked down the stairs and now you're looking to your left to see which train's coming next. Good grief, which blithering idiot has installed a security camera immediately in front of the 'next train' indicator? And not just any security camera, but a limpet-like fixture attached to the curved ceiling by no less than two obstructive pipes. Morons. Except, hang on, that's one of the tube network's very newest 'next train' indicators - all matt black and sleek and shiny with pinpoint perfect lettering and (get this) more than three next trains. So my guess is that the chunky camera boom was here first and the damned expensive NTI arrived second. Installed by cretins.
Here we are on the eastbound Piccadilly line platform. It's another one of those security camera & 'next train' indicator combinations. And you know what, it takes real skill to position a security camera in precisely the correct position to obscure the top line on a dot matrix display. The camera mounting is small and slim, and so is the word "Cockfosters", and yet engineers have still managed to synchronise both in precisely the same eye-line sector of west London airspace. Damned talented, that. Admittedly the view on the opposite side is crystal clear to all punters entering the station from the ticket hall. But from anywhere in the eastern half of the platform, an essential tiny strip of letters is blocked. Why oh why can't the cameras be a bit higher up, or the signs a bit lower down? Installed by cretins.
Here we are on the eastbound District line platform, a few feet away from the disaster area described above. Yet again the destination of the next-arriving service is illegible. And yet again the blockage is caused by incompetently positioned surveillance equipment, although this time of a different kind. Blame the mini staff control room in the centre of the platform, with its windows facing forwards but not back. So how are diligent station staff to check the eastern half of the platform? Why, with a big square mirror attached to the wall, that's how. And this mirror perfectly obscures the left hand side of the 'next train' indicator, the useful chunk where the destination appears. Sorry, that destination's a secret, because what's more important is that station staff can check for abandoned luggage without leaving their bunker. Installed by cretins.
Here we are on the eastbound Central line platform. This is the inner-curve banana-shaped platform where a disembodied voice announces "Mind The Gap" at extremely regular intervals. And here's a novelty. It's not TfL signage blocking this particular 'next train' indicator, it's an innovative advertising solution. Yes, you can blame CBS Outdoor and one of their newly installed overhead projectors for this wholly unnecessary obstruction. Last year you could easily have read how many minutes it was until the next train arrived. And now you can't, because there's a giant white box in the way, hanging pregnant from the ceiling. Is the Epping train arriving soon? Dunno, but you can always watch silent adverts for musical theatre and satellite television while you wait. I know which information I find more useful. Installed by greedy cretins.
Here we are on the eastbound Central line platform. Look at that. A whopping great big Way Out sign plonked immediately (immediately!) in front of the 'next train' indicator. Who would do such a thing? Ah, well that's Health & Safety, that is. The most important sign on any underground platform is the 'Way Out' sign, because one day it might be essential (for a few minutes) during a nightmare evacuation. Unfortunately this means that for the rest of the time it's allowed to block everything else that day-to-day travellers might find useful, like where the next Central line train is going. But there's one thing here I really don't understand - why is the Way Out sign so bloody long? It's half blank, for heaven's sake, and it's the blank half which is blocking the really important information on the 'next train' indicator behind. This whopping great obstruction at one of the busiest stations on the network is totally unnecessary, and yet TfL's design guidelines require it. Installed by cretins.
Here we are on the eastbound Central line platform. Hang on, that's where we were for the previous photo. But this is the other side of exactly the same 'next train' indicator. Double-sided incompetence, this. During the modernisation of Oxford Circus earlier this century, scores of loudspeakers were attached to walls across the station, and one of them ended up here. It's right up close to the NTI so there's no way of avoiding it, poking out diagonally across the destinations of the next trains to depart the station. Plain ridiculous. But that's nothing compared to the horizontal location of this particular display unit. Look, it's so wide that the only way of fitting it across the top of the platform has been to shove it into an alcove. Even when the next train is for 'Hainault via Newbury Park' there's still plenty of unnecessary blank width, but could somebody be arsed to design a slightly narrower 'next train' indicator? Could they hell. All modern dot matrix displays have to be wide, otherwise there'd be no room to write important messages about engineering works and unattended luggage. So Oxford Circus ends up with a too-wide box that doesn't fit, and isn't fit for purpose. And you know, that's why I liked the old lightboxes, because they were invariably narrow, and therefore capable of being positioned nearer to the tracks, and therefore visible. Today's one-size-doesn't-fit-all approach is evidently far too inflexible. Designed by experts, standardised by morons, installed by cretins.
• Plaistow (westbound): Enter this platform down the stairs and you'll find that a narrow security camera arm casts its immediate shadow across the most crucial top-line segment of the 'next train' display. Only once you've walked one carriageworth up the platform does the view clear. Installed by cretins.
As on much of the rest of the District line, the signalling system at Earl's Court is archaic. No flash electronic 'next train' displays here, just a very old-school system involving illuminated arrows. But maybe not as old school as you remember. There used to be some genuine heritage lightboxes here - big compartmentalised displays with elegant white text on a bold blue background. Like this westbound, and like this eastbound. Proper museum fodder and very characterful, but not 100% useful. Alas at the end of last year they were replaced, and by something less gorgeous but equally dysfunctional. There are now lots of new signs spaced out along each platform, each with a nod at how things used to look, but each little more than a bland list in block capitals beside a box of cheap-looking arrows. Current signalling permits nothing more useful.
Westbound, platforms 3 & 4: There are four distinct choices, so which train's due next really matters. It's still not easy to tell from the indicators, though, as commenter slabman knows all too well... "Invisible from more than 2 metres away and placed at the head of the stairs from the Piccadilly, which opens into a bedsit sized space bounded by pillars and a lift. So, a crowd gathers there to watch the indicator and fight for position with the commuters coming up the stairs. Brilliant!" And commenter Steven adds... "On emerging from the Piccadilly Line and seeing a train about to leave, one has to fight through people to locate a board to identify which train it is." Even once you're on board, trains here can wait and wait and wait for no obvious reason. Changing trains at Earl's Court is no fun whatsoever.
• Edgware Road (Circle/District/H&C): Personally, I despise Edgware Road even more than Earl's Court. It's a very similar set-up with two pairs of island platforms, but this time with the added complication of terminating trains. Westbound or eastbound? It's not always easy to tell. Trains pause here for long periods of time while waiting for a gap in the service, and again it's often nigh impossible to tell which is the next train out. One of the 'next train' indicators here glows blood red, not orange, which I always find very unnerving. And at the foot of the stairs, as commenter Ben points out, there's quite possibly the worst 'next train' solution anywhere on the network. The main dotmatrix display for all four platforms is upstairs on the concourse near the ticket hall (because eastbound trains can leave from any of three platforms). Downstairs, instead of having another repeater display on the platforms, they have... a CCTV screen fed from a camera pointing at the concourse display. The text is tiny and blurred, and often blocked by passengers walking in front or standing around with suitcases. It's cheap and it's nasty and it looks so desperately amateur. If Edgware Road ever becomes the lynchpin of a new non-circular Hammersmith and Circle line, I dread to think to imagine how appalling changing trains here might become.
For my third category of well dodgy 'next train' indicators, I'd like to turn to those which present incorrect information. I'm not talking imaginary tube minutes either, I'm talking proper bona fide errors. Here's one such mini disaster area, on the southbound Victoria line at Highbury & Islington. Everything's working fine, except that the left hand side of the display has had the electronic version of a stroke, and the first three characters of every destination have vanished. OK, so that's not too much of a problem on the Victoria line, where virtually every train is going to XTON and only a handful to TORIA. But repairing these semi-broken signs never seems to be a TfL priority. And sometimes the incorrect information can be far more annoying...
If you want to see a motley collection of ancient next train indicators, head to Baron's Court. Two thin fingers of platform, each with Piccadilly line services on one side and District on the other, and possibly the easiest interchange on the entire tube network. It's been a very long time indeed since anybody at London Transport installed any new 'next train' indicators here. The two westbound platforms still have those old black lightboxes, one simple, one rather more complex (for everyone who needs to know whether the next train's stopping at Turnham Green or not). And none of these new-fangled digital clocks, oh no, but a proper analogue dial hanging inbetween marked out in Roman numerals. Boris would approve.
But Baron's Court's unsung jewel is the heritage 'next train' indicator on the eastbound Piccadilly line platform. This is how proper station information used to be. A chunky arrow at the top of the sign to indicate on which platform the next service is due. Then 13 glass segments, each with a different destination lurking behind, one of which lights up when a train's on its way. Lovely isn't it. You could almost imagine Trevor Howard and Celia Johnson meeting for a passionate embrace in swirling fog beneath the lightbox. By modern standards, however, this is rubbish. It makes no attempt to mention how many minutes away the next train is. It can't cope with unusual destinations caused by engineering works. And TfL can't scroll important security messages about unattended luggage across the bottom. Actually, I knew there was a reason why I liked it.
• Upton Park (westbound): This is no ordinary lightbox, this is a burnt-into-the glass lightbox. It doesn't matter whether a train's coming or not, both line options are permanently visible. Look carefully and you may see that one line is more illuminated than the other - that's the service arriving next (sometime). One thing's for sure, however, there'll be no Metropolitan line train trundling down these tracks. There hasn't been for the last 18 years anyway. And any traveller who takes the sign's advice and decides to change for the Metropolitan line at Aldgate East will be sorely disappointed too. As commenter Venichka says, "while one is all for heritage features, accurate non-misleading information is more important." Few objects sum up TfL's cash-strapped-ness better than this particular sign.
Time once again for diamond geezer to go totally tubular, with yet another week devoted to the London Underground. Except this time the week starts on a Tuesday. And, just for a change, I'm devoting the entire series to one particularly annoying station fixture - 'next train' indicators. Because too often they're rubbish. And here's part 1 of why...
Forgive my indulgence if I kick off a week of ranting about 'next train' indicators by telling you about my local station. In particular, that's the new(-ish) electronic displays at Bow Road. This is the station I use every morning, where I stand expectant and bleary eyed awaiting a train to carry me westward. Sometimes I care about which train is coming next, because it makes a difference whether it's heading for Tower Hill or Kings Cross. Usually I don't care which train's arriving next, because every train on the District and Hammersmith & City lines goes to Mile End, which is where I want to change. But I always care about when it arrives. And there's the problem.
Until three years ago, the eastbound 'next train' indicator at Bow Road looked like this. Standard mid 20th century issue, just a lightbox with illuminable destinations, all black and simple. The indicator on the westbound platform was held together with sticky tape and was even simpler. No destinations here, just an alternating display to tell passengers whether the next train would be on the District line or the Metropolitan line (highly misleading because the Hammersmith and City usurped the Metropolitan out here way back in 1990). And also no overt indication either as to when the next train would arrive. When a westbound train was expected, the box would light up less than a minute before the train rattled into the platform. If the next train was more than a minute away there were no clues, nothing. A blank box could mean two minutes (wait on platform), could mean ten (exit station and walk to Mile End), could mean no trains at all (go home).
So Metronet ripped the old boxes out and installed new state-of the art 'next train' indicators' instead. Huge long dot matrix displays, weakly lit in orange, with updated more detailed scrollable information. Now the westbound indicator could tell us where our trains were going, be it Richmond, Ealing Broadway, Wimbledon or Hammersmith. And, erm, that was it. Still no indication of how far away the next train was, nor any mention of where trains two and three might be going. In short, this expensive upgrade provided virtually no value-added whatsoever. Indeed, given that the new indicators were five seconds slower than their predecessors in announcing the arrival of an approaching train, one could argue they were worse.
Meanwhile, up in the ticket hall, a new 'next train' indicator appeared. It was one of the first of a new breed appearing across the network, listing upcoming destinations to passengers fresh off the street. Alas, this provided no better information than on the platforms. Indeed, with any advance warning being less than a minute, this ticket hall sign usually signalled a train that was already rushing into the platform below. I know, from wearisome experience, that every time I enter the ticket hall to see a westbound train flashed up on the board, I have a less than 50-50 of getting downstairs in time to board it. Sorry TfL, that's not useful information, that's impractical optimism.
Until three years ago, the eastbound 'next train' indicator at Bow Road looked like this. Standard mid 20th century issue, just a lightbox with illuminable destinations, all black and simple. The indicator on the westbound platform was held together with sticky tape and was even simpler. No destinations here, just an alternating display to tell passengers whether the next train would be on the District line or the Metropolitan line (highly misleading because the Hammersmith and City usurped the Metropolitan out here way back in 1990). And also no overt indication either as to when the next train would arrive. When a westbound train was expected, the box would light up less than a minute before the train rattled into the platform. If the next train was more than a minute away there were no clues, nothing. A blank box could mean two minutes (wait on platform), could mean ten (exit station and walk to Mile End), could mean no trains at all (go home).